CCALA Culture Collection
of Autotrophic Organisms

Ordering Procedure

INFORMACE K OBJEDNÁVKÁM PRO ČESKÉ ZÁKAZNÍKYPokud nerozumíte dobře anglicky, chcete si od nás objednat kmeny řas, sinic nebo mechorostů a dostali jste se až sem, je zde pro Vás možnost vyplnit objednávkový formulář v češtině. Na jeho zadní straně jsou potřebné instrukce. Pro objednání více jak 12 kmenů prosím použijte přílohu objednávkového formuláře. V případě potřeby nás také můžete kontaktovat na ccala@ibot.cas.cz.

This Ordering Procedure describes how to order strains, cultivation media and related services from the Culture Collection of Autotrophic Organisms, CCALA.

Catalogue

• All strains of algae, cyanobacteria and non-seed plants available from CCALA are listed in the online catalogue.
• Cultures listed as “Currently unavailable” are maintained in the collection but cannot currently be ordered. This may be because they are being cleaned, tested or are not in a condition suitable for distribution.

Online Orders

• Orders may be submitted directly through the CCALA online catalogue.
• To place an online order, select the desired strains by clicking the “Add to cart” button and choose the required type of culture. Once the selection is complete, open the cart, fill in or adjust the required quantities and packaging types, and continue to the online order form.
• Please fill in the order form carefully. Mandatory fields are marked with a red dot. Before submitting the order, please check all details and confirm the order.
• By submitting the online order form, the customer confirms that they have read and accepted the CCALA Terms and Conditions. A copy of the order form will be sent to the customer’s e-mail address.

Orders by E-mail or Post

• Alternatively, customers may download, complete and send the CCALA order form to ccala@ibot.cas.cz.
• The completed form may be sent as a scanned signed copy or signed electronically. If more than 12 items are ordered, customers should also use the attachment form.
• Orders may also be sent by post to:

Culture Collection of Autotrophic Organisms (CCALA)

Experimental Garden and Gene Pool Collections Třeboň

Institute of Botany of the CAS, v. v. i.

Dukelská 135, 379 82 Třeboň

Czech Republic

Binding Nature of Orders

• Once submitted, orders placed through any of the above methods are considered binding.
• No additional confirmation will be sent unless explicitly requested in the note field of the order form. Customers are asked to inform CCALA as soon as possible if they need to cancel an order.

Invoice and Purchase Order Number

• After receiving and processing the order, CCALA will prepare an invoice and send it to the customer’s e-mail address.
• If the customer needs their own purchase order number to be stated on the invoice, it should be entered clearly in the “Purchase Order No.” field of the order form. Alternatively, the customer may send their institutional purchase order together with the CCALA order form.

Payment

• Payment is possible by bank transfer only. Card payments are not accepted.
• The invoice number must be included as the variable symbol or payment reference. Without this number, the payment may not be identifiable.
• CCALA does not issue advance or proforma invoices. Orders are invoiced directly after they have been received and processed.

Dispatch of International Orders

• All international orders, including orders with express delivery, are dispatched only after the corresponding payment has been received or confirmed.
• To speed up the procedure, the customer may send CCALA a copy of the payment confirmation issued by their bank.

Delivery Time

• The standard delivery time is approximately three weeks. Delivery time may be shorter or several weeks longer depending on the specific requirements of the individual strains ordered.
• CCALA always prepares a fresh culture when a strain is requested. Because CCALA works with living organisms, this time estimate is based on long-term experience and helps ensure that customers receive cultures that are well established and suitable for further cultivation.