How to order and pay
INFORMACE K OBJEDNÁVKÁM PRO ČESKÉ ZÁKAZNÍKY
Ordering procedure
All strains of algae, cyanobacteria or non-seed plants available from the CCALA culture collection are listed in our on-line catalogue. Cultures listed as "Temporarily not available" are also kept in the collection, but cannot be purchased at the moment (i.e. are being cleaned, tested or are not in a good enough condition to be offered to our customers).
To order strains from CCALA, you have two options:
You can directly choose the desired strains from the catalogue by clicking at the "Add to card" orange button and select what type of culture you want. Unlimited number of strains can be added into the cart. When done with your selection, click on the button "Cart" in the top panel of the webpage, fill in and adjust the desired amounts and packing types and click on "Write order" button. On-line order form will appear; fill out the form carefully (red point marked fields are obligatory), check your order and click on "Confirm order".
By submitting the online form, you explicitly agree with our "Terms and conditions". A copy of the order form will be sent to you e-mail address.
Alternatively, you can download, fill out and send CCALA order form to ccala@ibot.cas.cz. You can scan a signed form or use electronic signature. In case of ordering more than 12 items, please use an Attachment form.
You can also use our fax number: +420384721136 or following postal address:
Culture Collection of Autotrophic Organisms (CCALA)
Experimental Garden and Gene Pool Collections Třeboň
Institute of Botany of the CAS, v. v. i.
Dukelská 135, 379 82 Třeboň
Czech Republic
When submitted, both ways of ordering from CCALA are understood as firm and no extra confirmation will be sent to you, unless expressly stated in the note field of your order. Please, let us know as soon as possible if you need to cancel your order!
Payment
In order of days upon receiving your order, we will prepare your invoice and send it to your e-mail address together with a summary of the payment options. If you need to have your own order number stated on the invoice, please write it clearly in the "Purchase Order No." field of the order form or send us your own order form together with our form.
Your payment can be realized either by direct bank transfer. Please, do not forget to fill in your invoice number as a variable code of the payment, as your payment cannot be identified without this number!
Please note that all international orders including the "Express delivery" orders are dispatched after a confirmation of the corresponding payment. To make the procedure faster, you can send us a copy of the confirmation document you get from your bank or the message of acceptance from the payment portal.
Standard delivery time is about 3 weeks, but it can be shorter or even couple weeks longer, depending on the specific demands of the individual strains ordered. We always prepare a fresh culture when a strain requested. Please note that we deal with living organisms and this time estimate is about optimal by our long-term experience to protect you from receiving thin or not very well established culture.